Subprocess logoSubprocess
Log In

Documentation

Support & Escalations

How to reach the Subprocess team, what SLAs apply, and how incidents flow across PagerDuty, Slack, Jira, and ServiceNow.

Support tiers

Standard includes 24/5 coverage with <8 business hour responses. Enterprise plans get 24/7 follow-the-sun support, direct Slack channel, and escalation to engineering leadership.

  • Incident hotline for Sev1
  • PagerDuty + Slack integration
  • Shared runbooks + RCA templates

Escalations

File tickets directly from the dashboard or via /support API. Attach task IDs, agent diffs, and log clips; they'll sync back to the case timeline.

For regulated workloads, enable encrypted case exports to your preferred ticketing system.

Community + learning

Join quarterly architecture reviews, office hours, and early feature previews. Customer Engineering shares reference architectures and Terraform modules to jump-start deployments.